If you're using the web browser, let's start with using a private window, threeriversps.
You can follow the private browser's shortcut keys below:
For Chrome, press Ctrl+Shift+N.
For Internet Explorer press Ctrl+Shift+P.
Firefox press press Ctrl+Shift+P.
For Safari, hold down Command+Shift+N.
If you're still seeing the pop-up for Tags feature, I recommend checking with our QuickBooks Self-Employed support to check if there's something they can do.
Select Assistant from the top bar.
Type Talk to a human.
Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
Let me know if you have other questions.
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