This is the only way to reach customer service. I would recommend using the "Get a call back" feature. The chat never seems to work. It will tell you there is a 5 minute wait, but you'll wait for HOURS on end. And that's if you ever get a response.
Log in to your QuickBooks Online.
Go to theHelpicon.
Click theContact Usbutton.
Provide some details about your concern inWhat can we help you with?field and chooseContinue.
After adding some insight, tick on theLet's talkbutton.
Choose a way to connect with us by selectingStart messagingorGet a callback
Hello, shawsauto. Thanks for reaching out to the Community. You've come to the right place to find the answer you're looking for.
I'm here to assist with any questions about your QuickBooks Online account. What is it that you need help with?
At the same time, if you do feel the need to reach out to our support team for a live specialist, here's how to get in touch with them: 1. Log in to your company account. 2. Click on Help (?) in the top right corner of the screen. 3. Select Contact Us to connect with a support agent.