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August 19, 2025
Question

How do I keep my old QBO account and start a new account with a new email? Some instructions say I can do this, but the process is not straightforward. How can I do this?

  • August 19, 2025
  • 1 reply
  • 49 views

I started QB last year without training and had electronic issues. I had a bad start; the information is all messed up (some of it). I just want to start over, but don't want to give up my current work. The instructions for doing this do not match what I see on my Mac Pro. it says to use a different email, but at what point do I do that? After I log in with my old email. Then what do I do? How do I know if I'm successful?

1 reply

Level 10
August 20, 2025

You'll have to keep your current account active and sign up for a new QuickBooks Online (QBO) account so you can start over with a new company, lorejo600.

 

You're able to create a new QBO account regardless of whether you use the same or a different email address.

 

If you'd like to utilize a separate email or user ID for your old and new QuickBooks companies, you can access both accounts as long as you have the login credentials for each.

 

If you prefer to use the same email address, you can create and manage a new company under your existing user ID. To confirm the setup was successful, check if both the old and new accounts are accessible when switching between them.

 

Whenever you're ready to set up your new company using your Mac Pro, visit the QuickBooks pricing page, choose your preferred subscription plan, and proceed to create your account. Depending on your selection, you'll be guided through one of two onboarding experiences.

 

  1. If you're signed in to QuickBooks,
    • Confirm the account you want to sign in with.
    • If the account displayed is the one you want to use for the new company file, select Continue.
  2. If you haven’t signed in recently,  you’ll be asked to create an Intuit account. Don't fill this out unless you want to connect your new company file to a new account.
    • Instead, look for the Adding a company to an existing account? section.
    • Select the Sign in link.
    • Sign in with the user ID and password you already use for QuickBooks.
    • In the Choose your company menu, select Create a New Company.

 

For more insight, please see this article: Create or add another company file.

 

Also, enhance your QuickBooks experience by partnering with our QuickBooks Live Expert Assisted team. With their expertise, you can simplify processes, boost productivity, and receive personalized guidance tailored to your business’s specific requirements.

 

If you have any further questions, feel free to revisit this thread.