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G
george15
March 10, 2024
Question

How do I restore my company file in Quickbooks Online?

  • March 10, 2024
  • 7 replies
  • 45 views
Program would not load, so I followed the instructions to clear the cache. Now it loads, but I have no files.

7 replies

F
FateCandylaneTQuickBooks Team
QuickBooks Team
March 10, 2024

I can help you manage and restore your company file in QuickBooks Online, george15.

 

When restoring company data to your online account, you can use your backup to choose a specific date and time to restore your file. Please note that while all entries can be restored, there are some exceptions:

 

  • Budgets - you need to export them as a CSV file.
  • Inventory - it doesn’t include the inventory history and inventory adjustments.
  • Tax rates using expense accounts - the Online Backup and Restore app restores them in your liability accounts.
  • Data backed up using the Local Backup feature - This data is saved in .cab format on your personal cloud account; Google Drive or Dropbox, for example. Restoring the data from a local backup is not supported at this time.

 

Once everything's ready, you may perform and restore your company file again. To do this:

 

  1. Navigate to Settings ⚙ and select Back up company.
  2. Find the company you want to restore a back of.
  3. In the Action ▼ dropdown menu, click Restore.
  4. Under the Date field, select the date you want to restore.
  5. Then, choose the time you want to restore from the Time ▼ dropdown menu.
  6. From the Ready to restore your backup? section, enter "AGREE". Then, select Next. If you see a list of recommended actions, follow them first. After you finish everything on the list, click Refresh to continue.
  7. Once done, confirm Start Restore.

 

I'm also sharing this guide for additional insight: Back up and restore your QuickBooks Online Advanced Company.

 

Furthermore, you may want to utilize this reference to help track and review your business finances and other reporting data: Run reports in QuickBooks Online.

 

I'll be on this thread, willing to back you up if there's anything else you require additional assistance with when managing company data. Feel free to let me know anytime you need help. Keep safe and have a great weekend ahead!

D
DeerPointHOA
September 24, 2024

Hi - I am trying to load historical data from another source to my QB Online company via a thumb drive with .QBB file on it.  When I go to Settings in QB Online, I do not have a "Backup company" choice.  What am I missing?

D
DebSheenD
Level 5
September 24, 2024

I appreciate the significance of having this historical data for your business operations, and I'm here to help you through the process of loading the data into QuickBooks Online (QBO), @DeerPointHOA.

 

Importing historical data into your QuickBooks Online (QBO) via a thumb drive is as easy as can be. Ensure you'll have to open the exported file from your thumb drive in QuickBooks Desktop (QBDT) to ensure it's formatted accordingly. 

 

The .qbb is a QB Desktop file format, that's why you can't open the file directly to QBO. If you don't have access to the QBDT program, you can download and utilize the trial version to complete the process. Afterward, proceed to migrate and import it into QBO. 

 

When you're ready to move a file from QBDT (Pro or Premier) to QBO, follow these steps:

 

  1. Sign in as an admin to the company file you need to import.
  2. Go to the Company menu, then select Export Company File to QuickBooks Online.
  3. Click Start your export.
  4. Sign in as an admin to your QBO company.
  5. Select the Choose online company drop-down, and select the QBO company you want to replace your company file.
  6. Click Continue.
  7. Enter Agree in the text field, then select Replace.
  8. Select Yes, go ahead and replace the data, then click Replace.

 

You can also read this article for the complete details: Move your QuickBooks Desktop file to QuickBooks Online.

 

For additional reference, you can use this article to understand how features and data move from QDT to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.


Please know that we value your time and your business operations. If you have any further questions or concerns about the migration process simply click the reply button and we're here to support you.

9
95991
February 18, 2025

Quickbooks Asbestos file will not load.

C
Chrea
Level 1
February 18, 2025

@95991 

What is Asbestos?

Which QB Desktop year version?

ShyMae
ShyMaeQuickBooks Team
QuickBooks Team
February 18, 2025

Hi there. I appreciate you reaching out. To assist you more effectively, I'd like to ask a few details about your situation.

 

Are you trying to migrate your QuickBooks Desktop (QBDT) file to QuickBooks Online (QBO), or are you attempting to restore your QBO company file?

 

Additionally, I would appreciate it if you could provide more information regarding Asbestos and specify the exact location where the file is not loading.

 

For instance, are you encountering challenges during the opening process, or are there any specific error messages? If so, can you share a screenshot? Understanding the exact nature of the issue will enable me to offer more targeted support.

 

While we await your response, I'm sharing some informative QBDT and QBO articles. These resources provide in-depth guidance on managing your company files, including the features and data that will be transferred during the migration process:

 


Your cooperation in this matter is appreciated. Once we have additional information, I can provide the necessary assistance to help resolve the case promptly. I look forward to your response and any insights you may share. 

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