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3 replies

F
FaithA
Level 1
March 11, 2024

Thanks for reaching out to the Community, southlandhvacser. 

 

I'd be delighted to walk you through resubscribing to your account. As soon as you sign in to your account, you should be prompted to resubscribe. If you did not receive the message, let us follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Select Settings, then Subscriptions and Billing.
  3. For your QuickBooks plan, select Resubscribe, and then enter your billing information.
  4. Select Subscribe.

 

After this, sign out of your account, and then sign back in again. Check your next charge date in Subscriptions and Billing under Settings. If it's a date in the past, contact support to prevent back-billed charges from occurring.

 

I'll also include this helpful resource for additional information and for frequently asked questions on this process: Resubscribe to or reactivate QuickBooks Online.

 

Additionally, feel free to check out these articles for future reference on how to review QuickBooks charges and manage billing information: 

 

Please don't hesitate to come back to this thread for more queries on reactivating accounts and other QuickBooks-related concerns. I'll be keeping an eye out. Have a good one, southlandhvacser.

T
tracyfed
February 10, 2026

This doesn't work for me.  I've tried resubscribing 4 times and nothing happens.

 

 

All I have is a screen that at the top says:

 

Manage your data & subscription

 

It’s been over a year since your subscription ended, so your complimentary period to view your data in QuickBooks is over. You can view your data and pick up where you left off any time when you resubscribe below. Learn more
 
 
Please tell me how I can reactivate my account.  All I want to do is find out my total mileage from 2025.
 
Thanks,
[PII name removed]
L
LouiseG12QuickBooks Team
QuickBooks Team
February 10, 2026

Hi there, Tracy.
 

I appreciate the effort you took to follow the steps shared by my colleague in attempting to resubscribe your account.


Since your attempts to resubscribe haven’t worked after four tries, I recommend reaching out to our Live Support team to further assist you with reactivating your account and retrieving your mileage records.
 

Here’s how to get in touch with the team:
 

  1. Open this website: https://qbo.intuit.com/redir/testdrive.
  2. Tick the I'm not a robot checkbox and click Continue.
  3. Head over to the Help (?) icon.
  4. Go to the Search tab and type a brief description of your concern.
  5. Click Contact Us.
  6. In the Assistant tab, select Yes.
  7. Enter a brief description of your concern and hit Enter.
  8. Choose I still need an expert.
  9. Select your preferred support option: either Chat or Callback.

Make sure to check their support hours to know when representatives are available to assist you.
 

Let us know if you have additional concerns. We’re here to help.

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