How do you upgrade payroll when the upgrade option is not available in billing and subscriptions?

I'll walk you through how to upgrade your payroll subscription, @Smilo.

First, let's perform the browser troubleshooting steps to resolve this unexpected behavior. Open QBO using the incognito mode or a private browser. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Press Ctrl + Shift + P (Mozilla Firefox).
• Press Command + Shift + N (Safari).

 After that, follow these steps to upgrade.

1. Sign in to QuickBooks Online as a primary or company admin.
2. Go to Gear and then choose Account and settings.
3. Select the Billing & Subscription tab.
4. Make sure your payment info is up-to-date.
5. In the QuickBooks Online Payroll section, click Upgrade your plan.

If you're able to upgrade, it’s a good idea to clear the cache of your browser to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.

If you're still experiencing the same result, please contact our QuickBooks Customer Care Support. They have the resources that can verify your account and assist you further with the upgrade.

Here's how to reach out:

1. Go to Help at the top.
2. Scroll down and tap Contact Us.
3. Enter "payroll upgrade" in the field, then tap Continue.
4. Choose either Chat or Callback.

I'm also attaching this link here in case you need help with other payroll tasks. Just look for responses that fit your concern.

Don't hesitate to reply to this thread if you have follow-up questions or concerns. I'll be here for you. Take care and have a lovely week ahead.