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February 15, 2020
Question

I already have QB online but I can't get out of QB Self-employed. Every time it logs me into self employed which I have no information stored. Terrible design. Help!

  • February 15, 2020
  • 1 reply
  • 1 view
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1 reply

Moderator
February 15, 2020

Hi there, @ kmcgeephotograph. 

 

Thank you for reaching out to the Community. 

 

First, we need to make sure that the email address you used to sign up is the same one you use to sign in to QuickBooks Online.

  

However, if you're still routed to QuickBooks Self-Employed, I suggest contacting our support . They have the tools to pull up your account and assist you further. Here's how: 

  

  1. Click Assistant at the top.
  2. Type talk to a human.
  3. Select from Message an agent (Live chat), Call an agent, or Get a callback

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.   

 

Please let me know how it goes by clicking the Reply button. I'll get back to you as soon as possible.