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March 16, 2026
Question

I am trying to get payroll on my subscription I had done it through Apple tho and I canceled my subscription but I still can’t get the payroll

  • March 16, 2026
  • 1 reply
  • 4 views
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1 reply

QuickBooks Team
March 16, 2026

Welcome to the Community, Megangeidel92. You'll need to have an active QuickBooks Online (QBO) subscription in order for you to get a Payroll subscription. 

 

Since you canceled your account through Apple, you'll have to resubscribe directly with Intuit to add the Payroll subscription to your account.

 

For further assistance on this matter, I recommend contacting our Live support team. They can guide you through the process of resubscribing and getting a Payroll subscription. To reach them, go to the Help (?) icon, choose the Search option and click Contact Us.

 

Please ensure to check their available hours so you can get in touch with them at the appropriate times. 

 

If you have more questions, feel free to ask. We're here to help.