I can no longer access my account on one of my laptops. It first sends me to a screen to renew my subscription, then I get a spinning wheel.

Hi there, jason.

Let’s perform some troubleshooting steps to determine if the issue is related to your subscription or browser.

First, check your subscription status. Since only one of your laptops is showing the renewal page, try logging into your account using another laptop where it’s working. This will confirm whether your subscription is active. If it has expired, you will need to renew it to regain access.

If your subscription is active, the issue might be related to your browser. To troubleshoot, try using your browser’s Incognito Mode to check if the problem is temporary. Also, ensure you’re using an updated and supported browser for the best experience.

If you have further questions about QuickBooks, don’t hesitate to reach out. We’re here to help.