I changed my contact email but communications keep going to the old email address. How do I get that to update?

Thanks for the update, @arianne-kcngroup. I'm here to provide additional steps to ensure you'll be able to receive communications on your new email address.

Let's first verify if your email address is already updated in the system. This is to check if the changes you made were saved or not. Let me guide you how:

1. Head to the Intuit Account Manager log-in page. Then, enter your User ID and password for QuickBooks Online (QBO).
2. Next, select the Sign in & security tab.
3. From there, check the Email Address section if this shows your new email address.
4. Make your changes if needed.

Visit this link for your reference in managing your contact information for your QBO account: Change your QuickBooks user ID, email address, and password.

If you see that the email address is already updated and you still receive communications on the old email, I'd suggest reaching out to our Customer Care team. This way, they can further investigate the root cause of the issue. Refer to these steps to contact them:

1. In your QBO account, select the Help button.
2. Then, go to the Assistant tab.
3. From there, enter a brief description of your concern. Example: Changed the contact email but communications keep going to the old email address.
4. Next, type Talk to a human.
5. Then, choose either Start a chat or Get a callback.

To get assisted immediately, please check our support hour's page.

Just in case you'll also need to update your business information, you can use this article as your guide: Change your business name, contact info, or EIN in QuickBooks Online.

Don't hesitate to post your comment below if you have any other concerns about updating your email address. I'd be right here to help. Have a great week ahead.