I converted from QB desktop to QB online - very smooth transition. But I'm now being billed for both!!! Support can't seem to fix it - any ideas?

I understand that you want a refund for the duplicate charges, @walt12. I would do the same thing if this happened to me. Let me route you to the appropriate support that can verify this securely.

Beforehand, ensure you've canceled your QuickBooks Desktop (QBDT) subscription so you won't be charged twice. About your refund, I recommend contacting our Live Support Team. They have the ability and necessary tools to check your account and process a refund securely.

Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Go to the Help menu.
3. From the Search tab, select any article.
4. Click Contact Us.
5. Pick a topic or enter your concern, then select Continue.
6. Choose Chat with us or Have us call you.

Please see the article for more details about the support schedule: QuickBooks Online Support.

To learn more about Intuit charges in your account, visit this article: Understand Intuit charges on your credit card or bank statement.

Moreover, you can check out this article for future reference if you need to check your payment history and manage billing information in QuickBooks:  Manage billing, payment, and subscription info in QuickBooks Online or Intuit Enterprise Suite.

Fill me in if you need a hand with managing charges or your QuickBooks subscription. I am here to help and committed to ensuring your success.