I'll work with you to resolve this reporting error you have in QuickBooks Online (QBO), @theoffgridacadem. This way, you can pull up the Profit and Loss report and monitor the different aspects of your business.
This Profit and Loss report error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.
You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
Press Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Once signed in, go to the Reports menu and run the Profit and Loss report. If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers instead.
Financial reports give you a snapshot of your business. You can customize them to focus on the specific accounts or filter the data that matter to you the most. For the step-by-step guide, you can refer to this article: Customize reports in QuickBooks Online.
Let me know in the comments how it goes. If you have other reporting concerns and questions about managing your business transactions in QBO, I'll gladly help. Keep safe always, @theoffgridacadem.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.