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2 replies

Fiat Lux - ASIA
Level 14
September 22, 2021

Do you need to login as Primary User or Accountant?  

Level 6
September 22, 2021

 

I want to ensure this is taken care of, Terrence.

 

Did you receive any error message upon logging in to your QuickBooks Self-Employed (QBSE) account? Any additional information would help us provide the right resolution based on the error.

 

Let's perform a few troubleshooting steps to verify if this is a browser-related issue. 

 

You can use a private browser and perform the task there. This window doesn't save the browsing activities of the local device.

 

Here are the keyboard shortcuts to help you open a private window: 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

If you're able to log in, go back to your original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.

 

I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Self-Employed.

 

Please post a reply below if you have other concerns with your QuickBooks Self-Employed account. I'll be more than happy to assist you again. Have a great day and take care always.