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December 5, 2024
Question

I need to find an invoice in Self-employed. I have clicked on Invoices. Where is the search option that used to be at the top of the page next to Status & Date?

  • December 5, 2024
  • 1 reply
  • 5 views
No text available

    1 reply

    AlverMarkT
    Moderator
    December 5, 2024

    I understand that finding your invoices in QuickBooks Self-Employed is crucial, @regionaldentrepa. You've mentioned that you can’t find the search option that used to be next to Status & Date, and I want to ensure providing the updates regarding this issue.

     

    As of posting, we have similar reported cases where the search option in QuickBooks Self-Employed (QBSE) on the Invoices page is missing. If you haven't already, I recommend performing initial troubleshooting steps to see if this is a temporary browser issue. To start, please sign in to your account using your browser's incognito mode. Here are the keyboard shortcuts you can use:

     

    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + N
    • Firefox: Ctrl + Shift + P
    • Safari: Cmd + Shift + N

     

    Once done, navigate to the Invoices page and see if the search option is back. If this works, proceed to clear your browser's cache. However, if the problem persists, I recommend contacting our live phone/chat Customer Care team to add you to the list of affected users. This way, you'll be updated once the issue is resolved. Here's how you can contact them:

     

    1. Sign in to your QBSE company.
    2. Select Help.
    3. Click on Contact Us.

    If you haven't yet and have a need to connect your bank account and categorize transactions, I'm adding these articles as future guides: 

     

     

    We appreciate your patience and understanding as we work on resolving this issue. In the meantime, if you have any other questions or need further assistance, feel free to click on the Reply button. We're committed to offering ongoing support.

    December 7, 2024

    Thank you for your reply.  I didn't get a chance to follow your instructions when they were sent; however, the next day when I opened the app on my desktop the search box was back.  It must have been a glitch in the matrix.  Thank you again.