Question

I registered for QuickBooks US using U.S. company. When I tried to enable Payments, QuickBooks is asking for my SSN, but I cannot provide one I am Chinese.

Forum|Forum|1 year ago
June 26, 2025
2 replies
9 views

Yes, my company is in the United States. I have only one issue: Yesterday, I registered for QuickBooks US using my U.S. company. When I tried to enable Payments, I encountered a problem. QuickBooks is asking for my SSN, but I cannot provide one because I am Chinese. The only thing I can provide is the EIN I received when registering my U.S. company. I am stuck at this step, and I need assistance on how to proceed with Payments without filling in the SSN. My customer is still anxiously waiting for me to resolve the Payments issue before making the payment, so please help me solve this as soon as possible. My spoken English is not very good. If you call me today, it would be best if you could speak Chinese. If it's in English, I can only express myself in simple sentences. However, the problem is already listed above, which is the only issue. The registered email is [email removed].

QuickBooks Online

Nicole_N

QuickBooks Team

Thank you for providing all the necessary details about your issue, Neo.

QuickBooks Payments requires certain personal information for identity verification to comply with U.S. banking regulations. The system asks for a Social Security Number (SSN) from individuals to confirm their identity when setting up Payments.

Since you're a non-US citizen and don't have an SSN, you can consider using a third-party payment processor to handle your customer’s payment immediately. Here's how you can find one directly within QuickBooks:

Go to the Apps menu.
Select Finds Apps.
Search for an app on the field or click Browse Category to find a suitable app that works best for you.
Once you have found an app, click it and click Get App Now.

You can also accept payments via wire transfers to your business bank account.

Once they pay the invoice, you can record it in QuickBooks Online.

Please note that this is a public forum, and we are unable to call or provide direct phone support. For your convenience, you can contact our Chat or Phone Support team to receive timely assistance.

If you have additional questions or concerns, you're welcome to reply us below, and we'll be happy to assist