I want to make sure you get the right help, jasmynmedina1.
Billing issues for subscription can be best addressed by our QuickBooks Self-Employed Team. They the tools that can help verify the status of your account and provide the information on why you're being charged.
Here's how you can reach them:
From the Assistant tab, type or say Talk to a human.
If you want to connect with us directly, type or say Talk to a human.
Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.