Welcome to QuickBooks Community, davidcastillo425!
Depends on your plan, you can add users to the account to help you in managing your business. You can follow these steps if you haven't added them successfully:
Select Next, set up the access rights, if applicable.
Enter the user’s name and email address. Then select Save.
Once done, they'll receive an email invitation. They need to accept it and set up their login details. You can also check these links for the detailed steps: