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3 replies

D
DebSheenD
Level 5
December 2, 2023

Thanks for raising your concern here in the Community, @cshamburger2018-. 

 

I'll point the way and ensure we'll reactivate your account in QuickBooks Online (QBO). Please note that following the cancellation date, we keep your company data for 356 days. Your data will still be accessible once you decide to subscribe again during that period. 

 

You'll be asked to resubscribe or reactivate your account after logging into your QBO account. Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Click the Gear icon at the top.
  3. Under Your Company, choose Account and Settings.
  4. Select Billing & Subscription, then Resubscribe, and enter the updated billing information.
  5. Click Subscribe.
     

You can see answers to frequently asked questions about account suspension through this link: Get help with your suspended subscription.

 

If the issue persists, it would be best to contact our customer service team so they can evaluate your account and reactivate it on your behalf. 

 

Moreover, I'll share an article for the troubleshooting options if you're having trouble accessing your QBO account: Recover your Intuit Account if you can’t sign in.

 

If you need more help with reactivating your account, let me know and I'll throw in a guide or two. Have a nice stay and stay safe!

D
Dnredneck
June 19, 2025

we would like to reactivate our account  so we can move forward on finishing up our paperwork asap. please help us with the issue at hand . we understand it being a holiday resources are limited but we need accessibility to our account

M
MirriamMQuickBooks Team
QuickBooks Team
June 19, 2025

You'll be prompted to resubscribe as soon as you sign in to your QuickBooks Online (QBO) account, Dnredneck.

 

You'll need to use the same payment method and billing frequency you had for your previous subscription to resubscribe. If there's no prompt for you to resubscribe, here's what you'll need to do:

 

  1. Sign in to your QBO account as a primary admin.
  2. Go to the Gear icon at the top.
  3. Choose Subscriptions and billing.
  4. For your QuickBooks plan, select Resubscribe, and enter the updated billing info.
  5. Click Subscribe.

 

To check your next charge date, sign out and sign back into your QBO account, and follow Step 2: Check the next charge date in this article: Resubscribe or reactivate.

 

If you have any follow-up questions while working in QBO, feel free to reach out anytime.

G
Gustavo2311
October 15, 2025

hi... for renew my account please Thank 

Gus Lopez

 

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
October 15, 2025

Good morning, Gustavo2311.

 

Thanks for posting your question here in the Community. I'm happy to show you how to renew your QuickBooks Online account.

 

This can be done in just a few steps. Here's how

 

1. Sign in to your QuickBooks Online account.
2. Go to Settings (Gear icon) and select Subscriptions and billing.

3. Choose Resubscribe, then enter the updated billing information.

4. Click Subscribe.

5. Check the Next charge date. If it's a date in the past, contact support to prevent back-billed charges from occurring.

 

The following article provides additional details about resubscribing to QuickBooks Online.

 

Please feel free to drop a comment below if you have any other questions. I'll be here to lend a hand.

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