If QB asked for taxpayer info and I provided it and the case says "closed" as of yesterday but I got an email today asking for the same information, what should I do?

Since you have already provided the taxpayer information, I recommend contacting our Live Support team for further assistance, Feliz.

The team may still require some additional details related to the taxpayer information to complete any process that needs the details. Here's how you can contact them:
 

1. In your QuickBooks Online, click the Help icon.
2. Type a keyword related to your issue in the Search tab.
3. After that, click Contact Us, then select a method of communication.

You can review our support hours to ensure you receive prompt support: Get help with QuickBooks products and services.

If you have more questions, reach out to us. The Community Forum is always here to help.