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M
mcharek-me-com
March 1, 2024
Solved

Is anyone experiencing this: start up Quickbooks Online App for the Mac: the app starts loading, then quits to the desktop. Repeatedly?

  • March 1, 2024
  • 2 replies
  • 30 views
Mac mini M2 Pro, Ventura 13.6.3. Everything was working fine until a couple of days ago.
Best answer by JanbonN

Welcome to the Community space, mcharek. 

 

I understand how vital it is for your company to use the QuickBooks Online (QBO) Mac app hassle-free. I'm here to assist you in getting the application up and running as soon as possible.

 

Upon checking, there are no reported issues with the app crashing after opening. However, we can still take some troubleshooting steps to fix this issue.

 

First, let's reset the app data:

 

  1. Quit QBO.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to Reset the app. Click the Reset button.
  4. Open the app again.

 

If this doesn't fix the problem, we can proceed with uninstalling and reinstalling the program.

 

Additionally, you can refer to this helpful article with the option for your customers to pay their invoices through Apple Pay: Frequently Asked Questions about Apple Pay and QuickBooks.

 

Please feel free to return to this thread if you need further assistance in troubleshooting your QBO app for Mac. We're here to help you in any way we can.

2 replies

J
JanbonNQuickBooks TeamAnswer
QuickBooks Team
March 1, 2024

Welcome to the Community space, mcharek. 

 

I understand how vital it is for your company to use the QuickBooks Online (QBO) Mac app hassle-free. I'm here to assist you in getting the application up and running as soon as possible.

 

Upon checking, there are no reported issues with the app crashing after opening. However, we can still take some troubleshooting steps to fix this issue.

 

First, let's reset the app data:

 

  1. Quit QBO.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to Reset the app. Click the Reset button.
  4. Open the app again.

 

If this doesn't fix the problem, we can proceed with uninstalling and reinstalling the program.

 

Additionally, you can refer to this helpful article with the option for your customers to pay their invoices through Apple Pay: Frequently Asked Questions about Apple Pay and QuickBooks.

 

Please feel free to return to this thread if you need further assistance in troubleshooting your QBO app for Mac. We're here to help you in any way we can.

M
mcharek-me-comAuthor
March 3, 2024

There is no  Function key on my Mac keyboard, but Uninstall and Reinstall did the trick.

Thank you!

M
MAnneJ
March 3, 2024

Thanks for responding to this thread, Michael.

 

I'm glad to hear that the alternative solution my colleague has provided was able to help you. Our main objective is to provide you with the necessary support to increase your satisfaction.

 

I'll keep this thread available if there's anything else you need further assistance in QuickBooks Online. I'm just one click away. Keep safe!

J
jeanbiverly_
March 5, 2024

I can see that you're still experiencing the same issue, @mcharek-me-com.

 

I recommend getting in touch with our support team. This way, they can take a closer look at your account and help resolve your issue.

 

Here's how:

 

  1. Sign in with your QBO company.
  2. In the upper right corner, click on the Help icon.
  3. Select Search, then click Contact Us.
  4. Enter your issue or concern and click Continue.
  5. Choose a way to connect with them.

 

To learn which QuickBooks Online (QBO) mobile app features are supported on mobile devices, check out this article: Compare mobile app features.

 

Should you have any other concerns related to the QBO mobile app, please let us know. We're always available to assist you.

W
wcohen
December 10, 2025

I am experiencing the same issue.  Quickbooks Go payments starts to load then stops loading and the app closes.

 

have tried uninstalling and reinstalling app.

 

Have tried going to settings to general to reinstall and nothing works.

 

is occurring on three different devices, an iPhone and two iPads

 

 

L
lin_jcaj
Level 9
December 15, 2025

Hi wcohen.
 

I understand how challenging this situation has been for you, and I truly appreciate the time and effort you’ve already put into troubleshooting this issue.

 

Since the steps you’ve tried so far haven’t resolved the problem, I recommend contacting our live support team for further assistance. They have access to advanced tools and resources to investigate the matter more thoroughly and provide real-time solutions tailored to your needs.

 

Here’s how to reach them during their available hours:

 

  1. Select the (?) Help icon in your QuickBooks Online account to access the Help page.
  2. Navigate to the Search tab and enter a keyword related to your question or issue to review possible solutions.
  3. If further assistance is needed, click Contact Us at the bottom of the page.
  4. Choose your preferred method of communication: Chat with us or Request a callback.
     

If you have any additional questions or need further clarification, don’t hesitate to reach out, and we're here to help.

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