Is anyone’s mobile app not syncing with the online version via computer? Reports don’t match and the items I categorize on the mobile app are not what I told it to save.

Hi there, martinspaving.

I'll make sure that your records and reports are accurate and up-to-date.

The QuickBooks Online mobile app is always in sync with the web version. The tasks and changes you've made in the app should show up on the web, and vice versa. You can press the F5 key or sign out then sign in again to your QuickBooks account to refresh the page.

If it didn't make a difference, you can try performing some basic troubleshooting steps. Sync delays are usually caused by the accumulated temporary internet files in your browser. To rule this out, you can sign in to your QuickBooks account through a private or incognito window. Check out shortcut keys below:

• Press Ctrl + Shift + P for Firefox and Microsoft Edge
• Press Ctrl + Shift + N for Chrome
• Press Command + Shift + N for Safari

Once you're in, check your reports and transactions again. If they're now matching, close the incognito window then go back to your normal browser. Next, you'll have to clear the cache to get rid of the outdated web content and enhance your browsing experience. Alternatively, you can switch to other supported browsers to further isolate the issue.

In addition, I encourage reading this article to learn more about the things that you can do with the QBO mobile app: Compare mobile app features.

Feel welcome to visit us again if you need more help in dealing with other tasks. The Community is always here for you.

The mobile app has been out of sync with the desktop for months. None of your solutions work. I can't see how I should recommend this app instead of your competitors. This is ridiculous and embarrassing when you have to do this in front of a customer and you can't find their information or their invoice which delays payment.