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mikejoseclift
August 1, 2025
Question

Logo doesn’t show up in my invoices

  • August 1, 2025
  • 7 replies
  • 199 views

If touch preview, right side of the page in blank, no logo, I tried to upload again but still doesn’t work. Can see the logo in setting but doesn’t show up in preview (pdf) view before sending to the customer

7 replies

C
CamelleTModerator
Moderator
August 1, 2025

I'll ensure your logo appears in your invoices, Mike.

 

Given that you can see the logo in the settings but it doesn't appear in the PDF view, we can perform some basic troubleshooting steps to resolve this problem. Here's how:

 

For iOS

 

  1. Go to Settings, then tap General.
  2. Tap iPhone Storage, then tap the QuickBooks Online app.
  3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

 

For Android

 

  1. Go to Menu, then tap More Options.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

Once done, check if the logo shows up. If the issue persists, consider uninstalling and reinstalling the app.

 

Feel free to comment below if you have additional questions.

M
mikejosecliftAuthor
August 3, 2025

It only in my mobile app that’s doesn’t appear, went a press preview to see the invoice (pdf format) is blank right side corner. I delete the app and re-install it and still the logo doesn’t appear in the invoice. 

M
mikejosecliftAuthor
August 3, 2025

It only in my mobile app it doesn’t appear. 

K
KimberlySModerator
Moderator
August 3, 2025

Thanks for jumping back into this thread, Mike. We really appreciate you taking the time to work through the troubleshooting steps to resolve the missing invoice logo. If you're using an Android device, you can contact our Live Support team for additional assistance on addressing this matter.

 

Our phone and chat support has the relevant tools and expertise to determine why the logo won't appear during the PDF preview. Here's how you can reach out to them:

 

  1. Click the Menu tab, then the Help icon at the top right corner.
  2. Select Help and Support and tap Contact Us.

  3. Enter your concern in the designated box to Continue.

  4. Choose how you would like to talk with an expert.

 

To ensure a smooth and timely connection, please also check their support hours.

 

On the other hand, it's indeed a great idea to see the logo when previewing your sales form. While it isn't available in the PDF Preview page using iOS, I suggest sending feedback directly to our product development team. They'll gather all your suggestions and might incorporate them in future product updates.

 

Here in the Community, we're all about helping you get the most out of QuickBooks Online. If you have any questions about your invoice logo or anything else on your mind, drop a comment right in this thread. We'll ensure you have all the necessary details to keep everything running seamlessly.

M
mikejosecliftAuthor
August 4, 2025

Well, look after the last update for QuickBooks online, the Logo doesn’t appear in the IOS, have a Phone 16. Hope they can fix this problem, I think the logo give a profesional look to the invoice in PDF format  

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