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September 20, 2025
Question

My account is missing, I am afraid my account has been hijacked. I have tried many ways to get to security, but one have worked?

  • September 20, 2025
  • 1 reply
  • 6 views

I have tried to contact security for over an hour. Where is my account? And there is a case open I do not know about. Can you help?

1 reply

QuickBooks Team
September 20, 2025

Your account’s security is important to us, plknj411. I'll direct you to the right support to help you recover your account as soon as possible.

 

Please note that this is a public forum, and sharing necessary information to view your account details isn't advisable. I recommend reaching out to our Live Support team, as they can securely access your account, identify the root cause of the issue, and ensure its security moving forward.

 

Here's how to reach them:

 

  1. Go to the QuickBooks support page.
  2. Select your product and type in your concern.
  3. Click Continue.
  4. Choose a way to connect with us.

 

Also, please note that support hours depend on the product you are using. See the Support hours section within the QuickBooks Online dropdown of this article: Get help with QuickBooks products and services.

 

If you have questions in the future, don’t hesitate to post again. We're here to help.