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A
askc-treasurer
June 15, 2024
Question

My QBO browser tab keeps crashing. It is very frustrating because it usually happens in the middle of data entering a batch of data and I have to start over.

  • June 15, 2024
  • 1 reply
  • 8 views
No text available

1 reply

L
LouiseG12QuickBooks Team
QuickBooks Team
June 15, 2024

I know how hard it is when the program crashes when you're working in the middle of entering a batch of data, @askc. I've come to provide a solution to keep your QuickBooks Online (QBO) running smoothly and efficiently.  

 

Let's perform some troubleshooting steps to rule out  the possibility of a webpage issue. At times, the browser stores frequently accessed data, which can result in unusual behaviors in any online platforms, including QBO. Let's access your account using a private browser by following the keyboard shortcut keys below.

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once it works, return your regular browser and clear its cache to refresh the website's preferences. You can also use the different supported browsers as an alternative.

 

For future reference, you can check this article when you want to know how to improve your system performance: Why is my QuickBooks Online slow?

 

Feel free to revisit this forum if you have additional questions when performing different tasks with QuickBooks Online. We're always around to help.

R
RikkiMaybe
June 21, 2024

I have also been experiencing frequent tab crashes in Firefox when using Quickbooks online.  Although the incognito solution works, it is very inconvenient to my work flow.  Crashing usually happens when working in a new invoice or purchase order.  After clearing the cache the problem does not resolve in a regular browser.  This never happened prior to the most recent changes. 

 

I have found that crashes seem to be prevented if you SAVE after you enter in the first item on an invoice or a PO, but that is just another step I shouldn't have to take. 

 

Quickbooks, please fix this!

    C
    CamelleTModerator
    Moderator
    June 21, 2024

    I truly appreciate the detailed information you've shared regarding your experience when navigating QuickBooks Online (QBO), Rikki. Your insights provided me with an idea of how we can address this. Thank you also for taking the time to perform the basic troubleshooting steps.

     

    In QBO, there are several web browsers you can use. Since you're experiencing tab crashes in Firefox, I suggest using another supported search engine.

     

    If you want to continue using Firefox, I recommend contacting our Customer Support Team. They have the tools to access your account securely, investigate the root cause of the crashes, and provide a resolution. Here's how you can reach them:

     

    1. Sign in to your QBO company.
    2. Click the Help button.



    3. Hover to the Search tab, then select Contact Us.



    4. Type in a brief description of your issue.
    5. Choose between the Chat or Callback option.


     

    Support is available from Mondays to Fridays, 6 AM to 6 PM PT.

     

    I'll closely monitor this conversation, Rikki. Your patience and understanding are greatly valued while your account is being examined. Please know I'm on your side every step of the way. If you have other questions about handling your invoices or purchase orders, dropping a comment below is the easiest way to get in touch.

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