I want to make the cancellation process run smoothly for you. From the Account and Settings page of your QuickBooks Online (QBO), you can cancel your subscription.
Let me guide you through the steps below:
Click the Gear icon.
Choose Account and Settings.
Select Billing & Subscription.
In the QuickBooks section, click the Cancel link.
Click Continue to cancel to completely close your account.
However, if you wish to go over this via phone, you can reach out to our QuickBooks Care Team for further assistance.