Typically, a "block" occurs if the current billing source doesn't match your original purchase method. For example, if you initially subscribed via a mobile device, the web version can't process your payment directly.
To reactivate if you originally signed up through our partner app store (Apple Store or Google Play Store), please navigate to your device settings. For iOS, go to Settings > [Your Name] > Subscriptions. If you're using an Android device, open the Play Store, tap your profile icon, and select Payments & Subscriptions.
If you purchased directly from Intuit/QuickBooks, log in through a web browser (we recommend using an Incognito or Private window to ensure the page loads correctly) at qbo.intuit.com.
From there, navigate to the Gear icon > Account and Settings > Subscriptions and billing. You should see a Resubscribe option where you can enter your updated payment information and confirm. Please note that, you must be logged in as the Primary admin to access these billing options. If you're a Standard admin, the Subscriptions and Billing tab may be hidden or restricted.
I want to make sure you can get back to managing your business without any further delays. Please let me know if these steps work for you or if you encounter any other hurdles along the way.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.