Purchased Quickbooks Online for non-profits from Tech Soup. Completely unable to set up the account in intuit.

Hi all,

My organization purchased an $80 QBO+ license from Tech Soup, which we were granted. We received the license fulfillment today via email from Tech Soup. I can provide those details to assist support.

When I clicked the account setup activation link received in that email, then input my information, password, and phone number for 2FA, Intuit threw the error “could not be processed” 25625. Frustrating, but I am a man of many workarounds. I cleared cookies and cache, I also tried this on a different machine. No luck.

My final attempted workaround was to navigate directly to Intuit and try creating an account not through this activation link. After doing so, I tried using the activation link from Tech Soup again, and then signing into the just-created account I had made with my work email.

After doing that, I receive the error “Looks like you already have an account with us. Create a new company since there is no existing company with your account.” I am completely soft-locked. I also see no way to delete the just-created account and try it all again from the beginning.

In the account management portal, I see no way to create or add my company’s information. I don’t think I can add a company in Quickbooks without paying for our own full-price subscription, which we can’t afford to do. We’re a scrappy little charity that just needs to have a double-entry accounting tool. I’m not excited to use Quickbooks at all, this product just has a stranglehold on the market and every accountant we’ve talked to begrudgingly says this is the only real product in existence.

Please, can someone assist us to just get the Tech Soup license to authenticate with the Intuit account I’m typing from?

Sasha
https://orccps.org