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A
accounting@milto
December 3, 2023
Question

QB online desktop app too large for screen. Resetting data works but then goes to large screen and has preferences saved.

  • December 3, 2023
  • 2 replies
  • 15 views
No text available

2 replies

AlverMarkT
AlverMarkTModerator
Moderator
December 3, 2023

Hi, accounting. I appreciate that you've performed troubleshooting options on your end.

 

There's currently an investigation where the QuickBooks Online (QBO) desktop app (INV-96278) is too large for the screen. Rest assured, our product engineers are working on a fix for this issue. I suggest accessing your QBO account through your browser in the meantime.

 

It would be best to be notified firsthand when there's an available fix or the problem has been resolved. Thus, I suggest reaching out to our contact support team to add you to the list of affected users. Here's how:

 

  1. Go to Help (?) in your QuickBooks Online company.

  2. Select either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

  3. Choose how you want to reach us (phone or chat).

 

 Feel free to check out this website to have further self-help resources at your disposal: Self-help articles.

 

We appreciate your patience while our product engineers resolve this QBO desktop app issue. Feel free to reach us at any time by leaving a reply.

R
Reellisa
December 6, 2023

same problem here, the screen magnification is set very high so app is not functional. Also, the zoom out and in buttons are not working.

E
Erika_KQuickBooks Team
QuickBooks Team
December 7, 2023

I understand how challenging this situation is, @Reellisa. 
 

As my colleague AlverMarkT mentioned, we have an ongoing investigation about the nonfunctional zoom options in the QuickBooks Online desktop app. With that, I recommend contacting our support team. By doing this, they'll get your account information securely and you'll be added as one of the affected users. You will be timely notified about the course of this investigation.  

 

To contact us: 

  

  1. Go to the Help icon, then select the Search tab. 
  2. Choose Contact Us. 
  3. Enter a brief description of your situation in the What can we help you with? area. 
  4. Click Continue, then choose Chat or Callback. 

 

For us to ensure you'll reach our support team, visit this article: QuickBooks Online Support.  

 

We understand how difficult this can be, @Reellisa. Rest assured our Product Engineers are working to resolve this investigation promptly. Keep safe!

M
Mike Eagle
December 9, 2023

You really consider the answers being given are acceptable?!  Fix this ridiculous issue!  Immediately!  Suggesting people call another source.  Just correct it.  Now!

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