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Y
yeswedofix-gmail
November 21, 2022
Question

Quick books doubled my some transactions on September October and November. I lost my profit and loss information! Please help.

  • November 21, 2022
  • 1 reply
  • 3 views
No text available

1 reply

C
CharleneMaeFQuickBooks Team
QuickBooks Team
November 21, 2022

This is unusual, yeswedofix-gmail.

It's my priority to ensure this gets resolved.

Before proceeding, may I know what is the type of these transactions? Are these bank, sales, or vendor data? Adding additional details will help me check the cause and provide steps to fix this. A screenshot would be a great help too.

I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

Y
yeswedofix-gmailAuthor
November 22, 2022

This is crazy to have this issue with my account. QuickBooks is useless now! I recommend someone get contact with me over email. It’s urgent. 

R
ReymondOModerator
Moderator
November 22, 2022

Thanks for getting to this thread, @yeswedofix-gmail.

 

I can see how this error affects your business. Therefore, let me route you to our QuickBooks Online Customer Support Team. They can open your account in a safe environment and help you identify the cause of the issue. 

 

You can follow these steps to connect with them:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then click Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Moreover, you can check our support hours to ensure we can assist you on time. 

 

For additional resources when handling your account, you can browse our Help articles. 

 

Please let me know how your interaction with our customer support went out. I want to make sure you're able to get the help that you need. Take care and stay safe. 

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