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S
seeva
January 9, 2020
Question

Request master admin claim

  • January 9, 2020
  • 6 replies
  • 61 views
No text available

    6 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    January 9, 2020

    Who is your master admin? Your ex-employee? 

    T
    timackinsurecom
    November 9, 2020

    yes

    IamjuViel
    IamjuViel
    Level 8
    November 9, 2020

    Hello there, @timackinsurecom.

     

    @Fiat Lux is correct! You can send a request so you can access your QuickBooks account. I can guide you on how to do it.

    1. Login to your Intuit account.
    2. Go to this page article: Request to be the master admin or primary contact.
    3. Scroll down to the bottom of the page.
    4. Fill out the form with your information.
    5. Upload the necessary documents.
    6. Click Submit.

    Once completed, you’ll receive an email confirmation from our Customer Care team with your case number. The estimated turn around time to process your request is within three business days.

     

    Feel free to leave a comment below if you have other questions about accessing your QuickBooks account. I'm always here to help.

    MariaSoledadG
    MariaSoledadGQuickBooks Team
    QuickBooks Team
    January 9, 2020

    Hi seeva,

     

    Welcome to QuickBooks. 

     

    If the person who has the master admin account is no longer available, I recommend contacting our support team so they can assist you with your master admin claim. They have the tools to up your account in a secure environment. Here's how to reach them:

    1. Sign in to your account.
    2. Click Help.
    3. Select Contact Us.

    You might want to check this article for your future reference: Change Your QuickBooks Online Master Admin User.

     

    Feel free to let us know if you have any other concerns. I'll be right here to help.

     

    T
    timackinsurecom
    November 2, 2020

    A former employee has not left us access to our account and I need to speak with someone to help us regain the access.

    Angelyn_T
    Angelyn_TModerator
    Moderator
    November 2, 2020

    Hi there, @timackinsurecom.

     

    We have to gather enough details and review your account to transfer the access. For the security of your company and information, I suggest reaching out to our Support Team. A representative can pull up your information securely, then help you retake the access.

     

    To contact support, you may follow the steps provided by Maybelle_S above, or open this link: QuickBooks Online Support. You can connect with them at your most convenient time by visiting our Support hours and types page.

     

    Also, here's a link you can read more about the different user types and level of access in QuickBooks Online.

     

    Please let me know if you there's anything you need assistance with by adding a comment below. I'm always here to help. Have a good day!

    J
    jabalalnartradin
    March 2, 2020
    Hi,
     
    Can you please assist me on how can we reactivate our quick books account because it's expired already, because the email we registered ([email address removed]) we're not using anymore that's why we won't get notified.
     
    Please see attachments shows in our quick books when I'm trying to open.
     
     
    You quick response is highly appreciated.
    katherinejoyceO
    katherinejoyceO
    Level 9
    March 2, 2020

    Thanks for joining this conversation, @jabalalnartradin. Based on your screenshot, you'll need to reach out to the master admin of the account so they can help you reactivate your QuickBooks Online account. 

     

    If the master admin of the account is no longer available, contact our QuickBooks Online Customer Support team to help you with the master admin claim. 

     

    You can also refer to the article shared by my peer MariaSoledadG for more information. 

     

    Let me know if there's anything else that you need, I'm always around to help. 

    T
    TroyO
    October 12, 2020

    How do I receive a form to change Master Admin?

    A
    Anonymous
    December 20, 2022

    I have take over the admin from our company, I was not able to make you Primary Admin.  If you have issues  with any of this, you will need to make a Master Admin Claim with QB can you make [email address removed] master admin

     

    Regards Tjeerd

    I
    info25
    January 23, 2023

    I need a form to change my master admin

    J
    JamesAndrewMModerator
    Moderator
    January 23, 2023

    Thanks for joining the thread, info25. 

     

    I'll share with you the guidelines on how you can transfer the role to you if the primary admin or contact is unavailable. Even if they aren't available or make the change on their own, you can request our account protection team. Here's how:

     

    1. Login to your Intuit account.
    2. Go to this page article: Request to be the master admin or primary contact.
    3. Scroll down to the bottom of the page and fill out the form with your information.
    4. Upload the necessary documents and then click Submit.

     

    Once completed, our Customer Care team will send you an email with your case number. The processing time for your request is estimated to be three business days.

     

    For future reference, you may want to read the following articles about the different user types and adding multiple users in QuickBooks Online:

     

     

    I’m just a post away if you need anything else. Have an awesome day.

      A
      Anonymous
      January 23, 2023

      Thanks it has been solved already I have master admin rights

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