Should a $21.80 subscription payment still be active after I've closed my accounts?

We're committed to resolving any billing issues promptly and effectively, Anne.

To ensure you'll get accurate billing, I suggest contacting our QuickBooks Self-Employed(QBSE) support team. They have the appropriate tools to help you verify your account status and know the details of the charge in a safe environment. I'll guide you through the process of contacting them.

If you're on a computer browser, refer to these steps:

1. Go to the Gear icon.
2. Click on Contact Us. 
3. Select Ask QB Assistant.
4. Enter Talk to a human, then select Continue.
5. Select Have us call you or Chat with us.

If you’re using the QBSE app, here's how:

1. Tap the + button. 
2. Select the Ask QB Assistant.
3. Enter Talk to a human, then select Continue.
4. Choose Have us call you or Chat with us.

More details on how to get in touch with the support team and their hours of availability are in this article: Contact QuickBooks Self-Employed Support.

If you need other references for future use, you can check out this article: QuickBooks Self-Employed Overview.

Feel free to comment below if you need further help contacting our live support team. We're always here to help you out. Have a great day ahead.