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intuit_e5eb2edf72be
New Member
July 23, 2026
Question

should i be able to retrieve old invoices from recently cancelled account?

  • July 23, 2026
  • 4 replies
  • 256 views
i cancelled my subscription about a month ago and was told i can get a hold of old invoices and account info for a year. now i cant see nothing?

4 replies

NerbynMaeIQuickBooks Team
QuickBooks Team
July 23, 2026

Yes, you should be able to have read-only access to your invoices for one year after canceling your QuickBooks Online account.

 

To help us figure out why you're currently blocked, are you seeing a specific error message when you try to open them? Any details you share will help us get this sorted out for you.

 

In the meantime, try logging into your account using a private or incognito window. This bypasses common browser issues, and check there if your invoices are accessible. You can also use other browsers as an alternative.

 

I’ll keep this thread open in case you have any details to share or follow-up questions! 

intuit_e5eb2edf72beAuthor
New Member
July 23, 2026

Hello,

  When I login and try to view my info from my account the page never loads up. Instead it goes to a screen that says," we're fetching your data. ," with a circle spinning around it. I've tried different computers and phones and get the same result. What is going on? Thank you

ChristineJoieRQuickBooks Team
QuickBooks Team
July 24, 2026

Sometimes, an endless loading screen occurs when your web browser retains old login data or when you accidentally sign in with Intuit credentials that are not linked to your canceled profile.

 

To make sure you are accessing the correct account, follow these steps below:

 

  1. Open a new private or incognito window in your web browser.
  2. Go to the official QuickBooks Online sign-in page.
  3. Log in using the exact email address and password associated with your cancelled account.
  4. If asked to choose a company, select the canceled one.

 

You can add your response below if you still need further assistance.

SIAB
SIAB
Level 2
July 24, 2026

​@intuit_e5eb2edf72be You should convert your data to QB Desktop and use the trial version to access historical data for good.

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