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F
frustrated42069
January 6, 2025
Question

Talk to a real customer service person

  • January 6, 2025
  • 5 replies
  • 2344 views

I feel like I'm going in circles trying to get in touch with a real customer support person.  My company has two instances of Quickbooks Desktop Enterprise.  The individual that managed the licenses and payments is no longer with the company.  I'm trying to log into their Quickbooks Online account to update the contact information and manage the billing information.  While I do have access to their old email account, I don't have access to their phone for the 2FA.

 

I tried calling the support number and while I did get through to a human I could not understand what they were saying as there was a baby crying in the background.  They mentioned something about a transfer ownership form, but I would need provide my a copy of my Government ID?!?!  I'm absolutely not providing that.

 

Please, is there any way possible to talk to a real person either via phone or email? I have admin access to the Quickbooks company files and have the 2 license keys.

    5 replies

    C
    Chrea
    Level 1
    January 6, 2025

    Can you login to CAMPS with their email address as the Primary Contact and find your license code there?

    htpps://camps.intuit.com

     

    F
    frustrated42069Author
    January 6, 2025

    I was able to get into CAMPs with their email address, however it didn't give me what I need.  The Quickbooks license number associated with this CAMPs account did not match the licenses we're currently using.

     

    I think the real question I'm asking is given two License and Product Numbers could someone tell me which User/Email address those Licenses are associated with at my company?

    J
    Jessavell_AQuickBooks Team
    QuickBooks Team
    January 6, 2025

    Having full access to your account is indeed essential for seamless management, Frust. I'm here to help by providing the necessary information to resolve any issues with accessing your account licenses.

     

    In QBDT, if the Primary Admin isn't around or can't be able to transfer the role to you, you can send a request to our account support team. They'll be requiring you to provide documents for security purposes and to verify everything. This way, they can initiate and transfer the Admin access to you. For more details, you can refer to this article: Transfer the primary admin role in QuickBooks Desktop.

     

    Once you're ready, you can send a request to our account protection team.

     

    Moreover, you can reach out to our live support team to verify which user or email address the licenses are associated with your company.

     

    On the other hand, you might want to add a user with a specific role to manage your books by creating a user with defined access and responsibilities.

     

    We'll keep this thread open for you to reply if you have further questions about managing your account licenses. Just click the Reply button below and we'll respond promptly.

    W
    webobjects
    July 15, 2025

    Quickbooks support is utterly shameful. Beyond pathetic

    all support is out of phillippines - can't understand a word they don't speak english

    just pathetic

    SIAB
    SIAB
    Level 2
    July 16, 2025

    @webobjects 

    Any specific concerns?

    R
    Rpuro
    March 9, 2026

    I canceled a bank account and opened i new one. I forgot to update it here on QuickBooks and when a customer paid me the funds wont deposit. I already changed the bank info to the correct one and deleted the other count from the system. The funds still wont deposit and i dont know what else to try.

    HELP 

    J
    JayCaeRQuickBooks Team
    QuickBooks Team
    March 9, 2026

    Hello there, Rpuro. Even though you have updated your bank information, that specific payment was already en route to your old account before the change was made. Because that account is closed, your bank will automatically reject the deposit. Those funds will then bounce back to your customer's bank account.
     

    You can confirm the status of the transaction by contacting the bank associated with the closed account. They can verify whether they've initiated the return to the sender.
     

    Once your customer receives the refund, you can send them a fresh invoice link to deposit the payment into your new, active account.
     

    If you have other concerns in QuickBooks, don't hesitate to leave a comment below. We're here to help.

    C
    Carolexx
    May 20, 2026

    I had a call from scammers wanting to update my website.  I didn't trust them so I called them back on an old number I had in my files.  They got on my QB Enterprise website and said I needed to change the CC but I didn't believe them so I cut them off and called the published number and sure enough they were scammers.  They must have somehow gotten one of QB's old numbers and are using it to scam people.  I hope they were not able to get any information from my website since I opened the help area.  I will be very embarrassed if they got hold of company information.  something has to be done about these scammers.

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