The amazon app is not updating

Good day, @bhrcontracting. I'm glad to see you here in the Community forum. I'll be your helping hand in fixing your Amazon app updating issue.

Before anything else, I'd like to know if there's an error message shown and if the issue is within their integration with QuickBooks Online (QBO) or the actual application itself.

If it's within QBO, I recommend performing some basic troubleshooting steps. Let's start by logging into your account via a private window or incognito mode to determine if this is a browser-related concern.

You can refer to the shortcut keys below: 

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, check if the app is updating, Once it works. clear the cache of your default browser to remove the damaged and outdated files. If it doesn't, you can use another supported browser or device.

If the issue is within the Amazon app, I recommend contacting their support team since QuickBooks is only dependent on the data they provide. They can help find the root cause of the issue and provide you with a resolution.

You may want to learn how to automatically categorize your Amazon Business purchases as “Office Supplies & Software” in QBO. Feel free to read this article: Connect your Amazon Business account to QuickBooks Online.

Don’t hesitate to drop a comment below if you have any other questions or concerns with the Amazon and QBO integration. We’ll be here to help. Take care always!