The general ledger report doesn't show anything. (I can run the BS & P/L report.)

Thanks for bringing your question to the Community, @lindak1119.

I'm here to get you to the bottom of this report issue right away. To clarify, is the General Ledger statement showing accounts but not balances, or is the entire list blank on both sides?

This report includes every transaction that flows through every account in QuickBooks Online (QBO). When ran for an extensive date range, the statement will often crash due to an overload of information. This limitation results from QuickBooks handing more data to your web browser than it can handle.

QBO, like all modern web-based softwares, stores local cache files that keep you from having to load repetitive information and images each time you log in. This is done to save time and expedite your browsing. These files can often become outdated or corrupted and need occasional clearing to ensure optimal performance. Your report issues could be a result of this, so follow the steps in the link below corresponding to the browser you're using:

Clearing temporary internet files

• Internet Explorer
• Firefox
• Chrome
• Safari (for Mac computers)
• Safari (for iPad/iPhone)
• QuickBooks Windows App (for QuickBooks Online users)
• Microsoft Edge

Once you've cleared these files, run the report again for a shorter period to make sure it's working:

Running the General Ledger report

1. From QuickBooks Online, navigate to the Reports tab. 
2. Search for Ledger, and select General Ledger report from the pane below.
3. Under Report period at the top, start with a small range like Last week or Last month.

Check out this quick video demonstration in which I load the report for last month:

With these instructions, you'll have that General Ledger loading properly in no time. Please don't hesitate to keep in touch with me here should you have any additional questions or concerns. Thanks for reaching out, wishing you a wonderful rest of your day.

Hi Jonnyoru9199,

I appreciate your time and effort in performing the troubleshooting steps to resolve this issue.

We haven't received any reports on this. You'll want to make sure that you've provided the correct report period so it would display the information.

However, if the General Ledger report isn't still showing anything, I suggest contacting our support team to help you find out why is this happening. They have the tools to check if there are other users who are experiencing this issue and if there's a need to investigate this further. 

Here's how to reach them:

1. Sign into your account.
2. Click Help on the upper right corner.
3. Select Contact Us.
4. Type your concerns.
5. Click Let's talk.
6. Select Get a callback.

I have included this article in case you want to change how you want your report to look like: Customize Reports.

If you ever have any questions in your mind about QuickBooks, let me know so I can help you.