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Jaspreet Jaspreet
New Member
July 21, 2026
Question

To change contact number in QBO from Canadian to Indian, it sends code to previous contact which is deactivated as I moved but I can login through code from authenticator

  • July 21, 2026
  • 4 replies
  • 114 views
To change contact number in QBO, it send code to previous contact which is deactivated. but I can login through code from authenticator. I want to update my number from Canadian to Indian as I have moved to India and deactivated my Canadian number.

4 replies

AdonLQuickBooks Team
QuickBooks Team
July 21, 2026

If you can access your QuickBooks Online (QBO) dashboard using your authenticator code, you'll be able to update your phone number.

 

Just navigate to the upper right corner of your screen and follow the steps below:

 

  1. Click your Intuit Account button next to the Gear icon.
  2. Pick Manage your Intuit Account.
  3. Choose Sign in & security and then Phone.
  4. Hit the Change option and update it to the new Indian number.
  5. Select Save and verify the new one.

 

After changing your information, update your QuickBooks company file to ensure accurate details on sales forms. If you can't sign in, recover your account first.

 

Please leave a reply below if you need further help.

Jaspreet JaspreetAuthor
New Member
July 21, 2026

I reach till step 3. The moment I click change it automatically sends code to my previous number to verify my identity. And i don’t think it will allow me to proceed without the code. 

 

Jaspreet JaspreetAuthor
New Member
July 21, 2026

The moment I click change it automatically sends code to my Canadian number (already deactivated0 to verify me identity.

Joemar_BQuickBooks Team
QuickBooks Team
July 21, 2026

Since you cannot access your registered phone number, you will need to use the Intuit account recovery process.

 

Here’s how:

 

  1. Go to the account recovery form.
  2. Fill out the required information.

  3. Upload a clear, high-quality photo of an accepted document (such as a driver’s license, government-issued ID, passport, or notarized document).

  4. Submit the form.

 

Please note that processing hours are Monday through Friday, 9:00 AM to 6:30 PM ET.

 

For further guidance, check out this article: Use the account recovery form.

 

If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.

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