Please know that all browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues such as the one you're experiencing with QuickBooks Connect.
If you have tried this and you're still experiencing issues, would you mind sharing a screenshot of the issue? This way, I can get a better view of what's going on and provide the best steps to resolve it.
I'll be sure to keep an eye out for your reply. Please don't hesitate to let me know if you have additional questions or concerns. Take care!
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