It's my pleasure to assist you with updating your layout while working on Mac, Abrahim.
For us to provide you with the best possible solution, can you please specify what layout you're having trouble with? Is it your invoice layout?
If so, let's perform some troubleshooting steps to fix this. You can log in to your QBO account using a private browser. This way, you can double-check the accurate setup on your account.
You can use these shortcut keys on your keyboard to access incognito mode:
Safari: Control + Option + P
Google Chrome: Press Ctrl + Shift + N
Firefox or Internet Explorer: Ctrl + Shift + P
If that works fine using a private browser, go back to your original browser and clear its cache so the system can start fresh. Also, using a different supported browser can help us dig deep into the root cause of this unexpected behavior.
I'll always be around any time you require additional assistance managing tasks in your QuickBooks account. Let me know in the comments below so I can further back you up.
I know the importance of updating your layout while working on Mac, Abrahim.
And I appreciate you performing some steps to resolve the issue. To further investigate the root cause of why you're unable to update your layout in Mac, I suggest contacting our Customer Care Team.
To get in touch with them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
You can leave a comment below if you have other QuickBooks concerns, Abrahim. We're here to lend a hand.
None of everything you have posted on the site is working you guys should try this stuff first before you post that new look never works for no more than two seconds and it goes back to where the the way it was the old look I have tried safari chrome incognito cleared all the cookies. It works for two seconds. I will post next time when it works.
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