What happen to my products and services on mobile app

Let's find the products and services on your mobile app so you can add specific items or add them to your transaction, gneubert.

Before we proceed, may I know if you encounter any issues when locating the Products and Services? A screenshot will also help us determine the possible cause of this matter and provide the necessary steps to fix this.

Currently, the Products and Services are still available in the QuickBooks Online Mobile app. Kindly follow these steps to find it:

1. Go to the Menu ☰, then tap the All in tab.
2. Scroll until you see the Money in section.
3. Find and press the Products and Services option.
4. Click the +, and enter your item's information.
5. Choose an account.
6. You can also add a description.
7. Once done, click Done or Save.

If locating the Products and Services is still unavailable on your mobile device after following the steps above, we can proceed to perform troubleshooting steps.

For Android:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data by going to your Settings and choosing the app. Please know that this varies by device.
4. Choose the QuickBooks app from the list, then press Storage.
5. Select clear data.
6. Power down and restart your device.
7. Uninstall and reinstall the app.

For iOS devices:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Go to Settings, then tap General.
4. Tap iPhone Storage, then tap the QuickBooks Online app.
5. Press Offload App.
6. Power down and restart your device.
7. Uninstall and reinstall the app.

Furthermore, you can also discover which features of the QuickBooks Online mobile app are compatible with mobile devices: Compare mobile app features.

We'll be available to assist you with further questions about our products and services, gneubert. Please let us know in the comment section.