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C
cneumyer-mission
October 6, 2023
Question

When I go to update our information with our bank, the verify info email goes to the wrong email address. How do I change this so it comes to me?

  • October 6, 2023
  • 1 reply
  • 11 views
No text available

1 reply

C
ChristieAnn 11
Level 9
October 6, 2023

Thank you for visiting the QuickBooks Community, cneumyer-mission. Please know that we aim to deliver customer satisfaction at all times and address an issue as soon as possible. With this, may I ask for additional details on which part of QuickBooks are you trying to update the information with your bank? I appreciate any further details so I can present accurate information.

 

Don't hesitate to add a comment below and add extra details about your concern, cneumyer-mission. I'm always around to help.

C
cneumyer-missionAuthor
October 6, 2023

A box pops up under the Banking section stating that Security info is needed. It says, 'Mind if we verify that you're you? We do this from time to time to protect your info. (185). And then there is a button to click on Verify your info. When I click it, it automatically sends an email to the wrong email address, not mine. 

J
Jelayca VQuickBooks Team
QuickBooks Team
October 6, 2023

Hi there, @cneumyer-mission. 

 

Error 185 indicates that your bank needs additional information from you after you enter your login credentials. This implies that your financial institution has implemented extra security measures, such as a security question or a one-time passcode, that you need to provide in order to proceed.

 

With this, make sure to enter your correct login credentials to avoid issues with email verification.

 

Moreover, if your bank or FI asks you a security question, you'll have to answer that. You may see this error again the next time you update if you have multiple security questions. As you enter your answers, QuickBooks Online remembers the security questions you have been asked and answers for you. Then, if your bank or FI asks for an OTP, you'll get an OTP (on a device, through text, call, etc.) and enter it each time you see Error 185.

 

If you do not see the security question pop up, you might need to check another browser or disable the Popup blocker on your browser. 
 

Please refer to the following keyboard shortcuts based on your browser type:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

You can refer to this article to view different banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Feel free to reach out to us if you have further questions about bank errors, please let me know. I'm always here to help you out.

 

 

 

 

 

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