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R
RBH625
June 26, 2025
Question

When will Sales Orders be an available option?

  • June 26, 2025
  • 1 reply
  • 6 views

I understand using that Estimates is the substitute for Sales Orders. However, it does not track the inventory the way I need it. When will Sales Orders be an available option?

    1 reply

    Z
    ZuzieGQuickBooks Team
    QuickBooks Team
    June 26, 2025

    The sales order feature is available for QuickBooks Online (QBO) Plus and Advance subscription, userinfo18.

     

    If you're using a lower version of QBO plans such as Simple Start and Essentials this feature is unavailable. I recommend upgrading your QBO Online Plus or Advance.

     

    If you are using these versions, let's begin by troubleshooting. First, add Intuit as a trusted site. Then, clear your browser's cached data and any cookies associated with Intuit.

     

    Additionally, your computer's internet speed and web browser version can affect the software's performance. To ensure a smooth experience, make sure you are using the latest version of your browser and that you have a stable internet connection.

     

    For a comprehensive guide on using Sales Orders in QuickBooks Online, including how they work with different subscription levels, check out this article: Create and manage sales orders in QuickBooks Online.

     

    You may also check this article for your future reference about sending invoices: Send an invoice to a customer.

     

    If you still have further queries, reach us here in the community support.

    R
    RBH625Author
    June 27, 2025

    I use Plus, cleared cookies, use new invoice version, have the newest Chrome version. What's next? It still doesn't work.

    C
    Candice14
    Level 8
    June 27, 2025

    Good morning, @userinfo18. 

     

    Thanks coming back and letting us know that you have QuickBooks Plus and that those troubleshooting steps. 

     

    If you aren't able to see the Sales orders option in the +New or Sales function tabs/buttons, then I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account with you to see why this is happening. Here's how: 

     

    1. Go to the Help icon in the top right-hand corner. 
    2. Press the Contact Us button. 
    3. Enter your question and hit Let's talk. 
    4. Scroll down and to Get a callback. 

     

    Keep us updated on how the call goes. I'm only a post away if you need me. Have a great day! 

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