Why do I pay for extra help from experts and it takes 30 minutes to answer all the stupid questions from them while I need one help with one minor item?

One minor item?

You don't have to pay anything to get support from their team. Unless someone tried to scam you.

Hi there, mcully1.
 

QuickBooks Online (QBO) includes standard customer support in your subscription, so there’s no additional payment required for accessing live support through your account or posting questions in the community.  
 

However, certain premium services, like QuickBooks Live Assisted or QuickBooks Live Bookkeeping, may incur additional fees if they’re included in your account. These optional services provide access to expert assistance, personalized guidance, and priority support to help you manage and optimize your account more efficiently.  
 

For more details about these services, you may refer to this article: QuickBooks Live Experts.
 

Please let us know if you have any other questions or need assistance with your QuickBooks experience. We're always here to lend a hand.