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user66160
February 23, 2022
Question

Why does QBO not follow policy when releasing funds when your account is on hold?

  • February 23, 2022
  • 1 reply
  • 1 view
We had a bad invoice that QBO paid on our behalf without consulting us. We agreed to a payment plan, but it took QBO over 2 months to finalize it. In the meantime, QBO had the audacity to put a $2000 hold on our account because the money had not been paid back. Then QBO does not honor their own policy by releasing your funds in the 5-7 business days they promise. We were not permitted to speak to the person who was suppose to setup the payment plan, their team lead, or the department supervisor. CAN ANYONE HELP?

1 reply

DivinaMercy_N
DivinaMercy_NModerator
Moderator
February 23, 2022

I want to ensure this will be taken care of, @user66160.

 

Usually, there's an email that will be sent to you which includes detailed instructions on what information is needed to complete the review. While the process is ongoing, we cannot deposit any money from funds on hold until the review is finished. Once all the needed data has been supplied, the review is typically complete within 2 business days. 

 

Since the funds are taking longer to be released than the given time frame, I highly suggest reaching out to our Payments Support team for a follow-up. 

 

For your reference, please see this article: Why are my funds on hold?.

 

You can also check this article for more information about QuickBooks Payments: QuickBooks Payments FAQ.

 

I'm always around in the Community if you have any other QuickBooks concerns. Don't hesitate to leave your reply below. Thanks for dropping by.

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