Why does the QuickBooks Online app on iPhone open and immediately close, even after updating it, and how do I fix it?

Thanks for posting your concern with the QuickBooks Online (QBO) app, @easybuild19.

I understand how challenging it is for you to encounter issues when using the QuickBooks Online (QBO) mobile app. Let me provide you with tips on how to resolve them.

Before we start, I'd like to inquire if you're encountering any error messages before immediately shutting down the app or if the app freezes as soon as you open it on your phone. Any additional information you can provide would greatly assist me in identifying the appropriate solution for you.

In the meantime, let's go ahead and try some basic troubleshooting steps, such as resetting the app data.

No need to worry, the process won't result in any loss of company data. It simply clears the app's cache. The QuickBooks Online app functions similarly to a web browser, as it collects cache to speed up the loading of repetitive data and images. However, over time, these files can become outdated and corrupted, leading to problems such as freezing or force closing.

Here's how to reset the app's data: 

1. Launch the Settings app.
2. Tap General and then iPhone Storage.
3. From the iPhone Storage screen, tap the QuickBooks Online app.
4. Select Offload App.

After refreshing, please restart your mobile phone and return to your planning. Check if you can navigate back or exit from there. If you encounter the same issue, proceed to uninstall the QuickBooks Online mobile app and then reinstall it.

You can also check this page to see feature availability in different devices: Compare mobile app features.

Don't hesitate to contact us for additional concerns about the QuickBooks Mobile App. I'm here to assist you in getting back to business as swiftly as possible. Take care and stay safe!