Hi there. Let's figure out why you're seeing the same deposit twice when running a report in QuickBooks Online (QBO).
It's possible that you're having duplicate transactions on your register. To justify this, we need to review your account balance in the bank register immediately to ensure the accuracy of your financial data. We cannot afford any discrepancies in your account. To do so, go to the Banking menu then click on Go to bank register.
Also, it's better that you'll do a reconciliation to check if all transactions are correct, ensuring that your records are up-to-date and free of errors. This also ensures that your account balance matches your real-life bank statement.
Additionally, if you're using Banking, it's highly possible that you added the transaction rather than simply matching it to the existing ones which cause the duplicate. To remove this duplicate transaction, we can undo the added one. Here's how:
Go to Banking or Transactions from the left menu and select the Banking tab.
Select the appropriate bank account.
Go to the Categorized tab, then find the duplicate transactions and click Undo under the Action column.
Once done, the transactions are now moved to the For Review tab. Then, you can now match the transactions. This way, it'll get rid of the duplicate transaction in your bank register.
If you need any additional assistance managing your bank transactions, you can leave a comment below. I'll be sure to get back to you. Have a good one.
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