Why hasn’t a customers payment deposited? I used tap pay to receive it but it says it’s still not deposited it’s been a day and he use a credit card

Each day, this feature automatically groups all your sales receipts and paid invoices into a single deposit record, known as a payment batch. For credit card payments, you can expect the funds to be available in your bank account within 1-2 business days.  I'll explain it further below, Willyswaterworks.

Standard deposits are processed daily, except on certain holidays. Instant Deposits are available year-round. The timing of funds appearing in your account depends on the payment method, your bank's approval processes, and the deposit dates. These also vary depending on the following factors: 

• Processing Time Frame- Payments can take some time to process.
• Banking Hours- Transactions processed after typical banking hours or over weekends and holidays may take longer.
• Verification and Security Checks- Credit card payments often undergo verification and security checks to prevent fraud.
• New Account Processing- Once the customer is new to Tap Pay, it'll take time since it undergoes a system verification for information.
   

If you're new to QuickBooks Payments your initial group of payments, often referred to as a batch, will be deposited within 5 business days. This initial process takes longer as we are setting up your account. After your account is fully set up, subsequent deposits of customer payments will be processed more quickly.

Moreover, QuickBooks Payments consolidates all your sales receipts and paid invoices into a single deposit record, which is often called a payment batch.

Additionally, if you're using QuickBooks Online, you can monitor the status of processed payments directly within the platform. For other products, please visit the Merchant Service Center.

Here are the steps on how to check the current deposit speed in QBO:

1. Go to Settings at the top-right corner of the page and select Account and Settings.
2. Click the Payments tab.
3. Review the Deposit Speed section.

You'll see each payment that's part of the daily deposit. It also shows related processing fees as separate transactions.

For more tracking information on when QuickBooks deposits customer payments into your bank account, please refer to this article: Find out when QuickBooks Payments deposits customer payments.

You can check this article to see the steps to receive and categorize invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

We're always here if you have more questions about deposits and transactions in QBO.