Why is my account on hold?

Thanks for notifying us of your concern, @mcdingerz. Allow me to guide you in resolving your account on hold in QuickBooks Online (QBO).

If you encounter the error message "Your account is on hold, contact us" when attempting to run payroll or contractor payments, it means there's a payroll transaction that requires our attention.

To resolve this, please follow these steps:

1. Look for a message in your email with the subject "Important: Urgent issue with the payroll account for [Business Name]."
2. The email will explain everything you need to know and contain the documents you need to send. If you have paper copies, you can take photos of them with your phone. Ensure they are clear enough to read.
3. Visit the protected QuickBooks Resolution Center and upload these documents as soon as you can so that we can finish our review. To do that, go to the Gear icon and select Resolution Center.

For more information, please visit this article: Resolve an urgent issue with your payroll account.

Furthermore, I'm sharing this list of payroll reports that will be beneficial whenever you need an overview of employee wages, taxes, and contributions: Run payroll reports.

Feel free to swing by anytime in the Community if you have further concerns regarding your QBO Payroll account. We're always around to provide support. Keep safe.