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April 14, 2026
Question

Why was I charged $20 when I subscribed for $5 for 3 months?

  • April 14, 2026
  • 1 reply
  • 9 views

I just subscribed for Soloprenuer which was discounted as $5 for 3 months and then I would be charged the normal $20/month. I just got charged the $20 and it says the next payment is due next month. I should be getting charged $5 and not have a payment due until July. There's no way for me to contact support so I'm hoping someone has an answer for me!

1 reply

QuickBooks Team
April 14, 2026

Hi Holmbergsm, I understand how frustrating it can be to see an unexpected charge and feel unable to reach Support. Please note that we don’t have access to individual billing accounts here in the forum. Hence, I recommend contacting our live support team so they can review your account and correct this.

 

They’ll confirm your $5 promotional plan, review your billing details, and process any necessary credits or adjustments to make sure your account reflects the correct offer.

 

We truly appreciate your patience while we ensure everything is accurate. If you’re having any trouble reaching our support team, please let me know.