I appreciate you for posting here in the Community, Carolina. I'll share some browser troubleshooting solutions to help fix the issue when adding a product or service item in QuickBooks Online (QBO).
One of the possible reasons why you're having trouble adding product/service items can sometimes be caused by a stored cache and cookies in your browser. Let's start by loggingoutofyouraccount and loggingbackin, as it will help refresh the data in your account. After refreshing your company file, add your new products/services.
Furthermore, have you tried opening your account in private browsing to see if it's still showing the same behavior? This method prevents cookies from being stored on your computer, making it a great place to identify browser problems. Here are the shortcut keys:
Let me know the result once you've tried the steps. I want to ensure you can work with QuickBooks at its best. You can also notify me by hitting the Reply button below. It's my pleasure to help you at any time.
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