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GILLIAN6
March 10, 2021
Question

Nedbank wont connect

  • March 10, 2021
  • 1 reply
  • 0 views
South AFrica Nedbank Issue

    1 reply

    RenjolynC
    RenjolynC
    Level 9
    March 10, 2021

    Hey there, GILLIAN6.

     

    Thanks for reaching out to us in the Community. 

     

    We have an ongoing investigation about the Nedbank connection. Our engineers are working with your bank on resolving the issue. Since we're unable to give a workaround, I recommend contacting our Customer Care Team. They will ask for your company details and add it to the list of affected users.

     

    Here's how:

     

    1. Sign in to your QuickBooks Online account, go to the Help > QB Assistant.
    2. Type Talk to a human and select either Ask me a question or Contact Support Team.

    I'll also add this article that includes the steps on how to connect your account when it's ready: Connect bank and credit card accounts to QuickBooks Online.

     

    Please feel free to get back to me if there's anything else you need. I'm always available to help. Take care.

    G
    GILLIAN6Author
    March 10, 2021

    No Human replies btw

      C
      Catherine_B
      Level 9
      March 10, 2021

      Hi GILLIAN6, 

       

      Our Phone Support Team is open now. As of our available time, they're open between 8 AM - 6 PM (SAST) Monday to Friday. Another way to get in touch with us is through this link: https://help.quickbooks.intuit.com/en_ZA/contact. Just click QuickBooks Online and click Working with You Bank > Downloading Transactions. Scroll down to the page where you can see the Start a Message button. 

       

      Thanks for your patience while we're working on a permanent fix on this issue. Always know that we're here to help. Take care!

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